We may earn money or products from the companies mentioned in this post.
If you’ve ever done any kind of commission or service work for many people, and at some point started to outsource or hire out that work, you’ve probably experienced the stress that comes with depending on other people to make sure work gets done in a timely manner. There’s always the chance someone will forget to finish the work for one of your clients, especially if you have several new clients signing up every day.
Where I work, clients and services are organized in a Google Sheets spreadsheet, with every purchase having it’s own row containing information about the purchase type, what services were purchased, whether or not we have the information we need to run that service, and the date it was ready by (among other info). The spreadsheet is now several thousand rows large, with limited sorting capabilities. It take several minutes to scan through the list and find out if some clients have been waiting longer than they should be to get what they purchased done. It’s something that’s easy to forget to do, yet something that’s necessary to make sure nothing is forgotten.
To solve the issue and make sure everyone is kept up to date with the current status of the different services that need to be done, I hooked into Slack’s bot API from inside Google Sheets. Early every morning (before the work day started), it would send a report with all of the services ready to fix (usually 5-20), the age of each one, and some other useful data.